Fabian Pattberg



Tag Archives - review

Unilever and the Sustainable Living Plan

Today I was invited by Unilever to take part in their launch of the Sustainable Living plan here in London. The purpose of this post is to give you an idea what my impressions where from this event.

General opinion:
This was a very well organised event. Overall it was a very interesting and informative event with a lot of Unilever employees present to answer any question about the plan and other related topics. The presentations where short and direct whereas the debate was a good mix of sceptical views and challenging questions from the audience.

 Unilever and the Sustainable Living Plan
Here are some things I took away from the event:

1) The Sustainability Living Plan is very ambitious. Unilever plans to have the following outcomes by 2020:

  • Help more than a billion people improve their health and well-being
  • Halve the environmental impact of our products
  • Enhance the livelihoods of hundreds of thousands of people in our supply chain

This sounds very ambitious indeed and I can only applaud this ambition. Where would we be without being ambitious. Nowhere in my view.

2) At the beginning is was not really sure about the senior leadership / CEO commitment for this plan. So much in the CSR / Sustainability field depends on the leadership commitment. But as the presentations went ahead and the debate was shaping up everyone could clearly see and hear what Paul Polman, CEO of Unilever, had in mind with this plan. His answers where reasonable and direct while at the same time always practical as well. This is not always the case in my view.

3) Unilever seems to be ahead of the curve in terms of CSR / Sustainability best practice. This is clearly what this event showed. Yes, they have a lot of resources available but these resources seem to be used really well. I asked a question to a Sustainability team member whether there would be a designated Sustainability / CSR department and she replied that there is but all of the actions and responsibilities are now much more integrated into the global business areas that the purpose of the CSR / Sustainability team mostly is to co-ordinate these and bring them in line. Sustainability / CSR is not just something that is dictated but implemented and integrated within the overall business the employee concluded.

Of course, I did not really expect any different answer but you know, I believed her. Everything I heard today at the event was believable. Not to much fuss and drum-rolling. Just good information and a sense of CSR / Sustainability ambition from Unilever.

The future of this plan

This is a good plan but the future will tell whether Unilever will be able to present us with interim results/data in 12 months time that are valuable and meaningful for us as a business sector. And, more importantly, show us some real life examples/changes this plan has produced in developing and developed countries. In the end it all needs to be weighted up to what this plan actually produced.

This sustainable living plan has had a good start, now Unilever needs to focus on delivering these goals. I am positive about this plan and will support it in the supermarket with my purchases. But this is just me. What are you impressions?

Some more reactions to this event:

Note: I am not at all associated with Unilever. They are not a client and I have not received any kind of compensation for this article. I am simply impressed by this ambitious plan. icon smile Unilever and the Sustainable Living Plan

Report Opinion: The latest Guardian News and Media Sustainability Report

I have been taking a closer look at the latest Sustainability report from The Guardian News & Media Group yesterday. I must say that I really like the simplicity and directness but there are also some points I wanted to write about in todays post which I did not like that much and would change for the next report if I where in charge.

What I like about the Report:

  • It seems that content, simplicity, accessibility and feedback options where key to the Guardian. Overall this has been achieved in a good way in my opinion. I like the layout of the Guardian website and this is no different. But there are some aspects on this topic as well addresses in the next section that i did not like so much.
  • I also really liked the so called 15 minute digested read. A great idea simply realized.

     Report Opinion: The latest Guardian News and Media Sustainability Report

    Guardian 2010 Sustainability Report

  • The related column on the right hand side of each page is a great way of providing cross references to other interesting content. This is exactly what would need to taken to the next level to improve the user-friendliness and navigation through the content.

What I would do differently:

  • Make the structure of the content is more dynamic in order to break up the text into more readable chunks. There is so much text on some pages that it makes my head hurt after reading through only a few sections. I really like the entry page of the Sustainability section. This clearly recognisable layout or at least some kind of graphics/symbols should be there to help guide the user within the structure of the report more.
  • I would recommend to use a open access commenting system such as Disqus or Intense Debate to gather the feedback. Some other newspapers use this in their online editions and I am personally not inclined to register with every website to post a comment. This is a barrier of entry for feedback that can be fixed so easily for free or very little resources.

In Summary:
So is this the Sustainability reporting trend for companies involved in the news and media business? I am not so sure. This is one of many approaches a media company can take. The Guardian example is a good one but I don’t think the report is at the stage yet where it really engages its audience and make them want to comment and get in involved. This is what a media company should aim for. It needs to be different because its DNA is information and content management in my opinion.

I also want to clarify that this does not mean that I would recommend a microsite and present the content in a fancy flashy way. The content and messages just need to be broken up more so that the important aspects of the individual pages are communicated to us the readers right away. This is what I would like to see in a report from a media and news company such as the Guardian.

Review of the GE Global Research blog

I did a post several weeks ago about the quality of company blogs. It turned out to be a very popular post and it got even more interesting when a representative from GE Global Research also commented. She (Katelyn Buress, Communications Specialist) commented on the fact that I included their blog in the ‘Not so sure about category’. Blogs in this category in my opinion had some some aspects missing to be truly recommendable blogs.

Since then GE Global Research and I have been exchanging ideas and concluded that it would be very useful for GE Global Research and you, my readers, to discuss their blog here once I posted my suggestions on how the blog of GE Global Research could be improved. I am providing my feedback in written and video form. The video is at the bottom of this post.

ge blog review Review of the GE Global Research blogHow GE Global Research describe their blog:
“The intention of Edison’s Desk is to be the place where GE Global Research technologists discuss the latest in technology, innovation, science, and engineering. The blog is meant to be engaging, dynamic, and interactive; we are welcome and appreciative of any feedback or input as to the content or style of the site. We’ve got some incredible scientists and engineers with broad interests and technical expertise blogging on Edison’s Desk. We’d love your input what content interests you and ways we can improve the site all together.” – Katelyn Buress, Communications Specialist, GE Global Research

GE Global Research is very keen on feedback from you. So please feel free to put forward your suggestions in the form of comments at the bottom of this post.

My overall impression:
This blog is a good blog in its current form but there is something missing in my opinion. It mainly needs some work to be truly engaging and interactive. Here are some of the detailed changes I would recommend.

Suggestions for improvement

Overall RSS feed
I am missing a possibility to subscribe to all posts via the website-wide RSS feed. I can not find it anywhere other then in my browser address field. So why not provide a RSS button or some other form of visualization for everyone to subscribe to the website wide RSS feed.

Online Community engagement
This blog is a great platform and GE picked up my blog review very quickly. This means that they are scanning the social media sphere for any feedback. This is a good move but what I am missing on the blog is some kind of association with social media sites in order to show your online community engagement. This would personally provide me with the reassurance that you are openly communicating with your stakeholders.

Interactivity on the site
The community engagement criticism is also part of this point – the lack of interactivity on the GE Global Research blog. Why not use more plugins or sidebar elements that show your YouTube Channel for example? Or some kind of a Twitter feed? Anything that might show that you are actively engaging with the reader.

Other GE blogs
How about providing links to other GE blogs? There are many more GE blogs out there and all form part of the overall GE business. I would really like to visit some other GE blogs just to get more information on other parts of GE. A place somewhere on the blog would be an ideal addition to the overall user experience.

I have also recorded a brief video walk-through of the blog talking about these comments.

Here is the video walk-through:

So what do you think about the blog? What would you do differently or advise GE Global Research to do?

Frozen in Time: The Quality of Company Blogs

I have been doing some research into company blogs recently and thought this might be an interesting topic for a post as well. I started with the top 10 biggest global companies from Fortune magazine but some are not included in this list as they simply did not have a blog ( which is a real shame). You will see some smaller company blogs included as well. This is to mix it up a little and show what a company blogs could do for your business, if done well.

blogging Frozen in Time: The Quality of Company BlogsThe only order I applied is that I distinguished between 1) Blogs I liked, 2) Blogs I was not sure about and 3) Blogs that need some work. Here they are:

Some of the blogs I like:

  • A blog that comes across as quite personal. http://jnjbtw.com This is so important for the pharmaceutical sector. Well done Johnson and Johnson.
  • Intel not only has one but many more. http://blogs.intel.com This best practice is a benchmark for everyone.
  • A nice example with nice visuals as you would expect from Kodak http://1000words.kodak.com
  • Simple but effective. It says all it needs to say about the social networking news site Digg.com http://about.digg.com/blog/company
  • A smaller company but also very good. The HomeGoods blog gives you a warm trustworthy feeling. http://openhouse.homegoods.com (I am not good at decorating and average at house work but I like the personality of the blog)

Blogs I am not sure about:

Blogs that need some work:

  • WalMart: I could not find a proper blog but what are they doing here? No post since December? http://checkoutblog.com Not good.
  • I could not find a proper blog for Chevron either. Only a old one here: http://www.chevron.com/wpc/blog Would you think it is time for a simple blog Chevron?

All in all is the overview not complete of course but what is clear is that corporate blogs still need a lot of work. But more importantly do they need committed individuals that take care of it and involve as many people as possible in order to get as many different viewpoints represented as they can. Then a corporate blog really becomes useful for its stakeholders in my opinion.

So come on companies across the globe, you can do better!

Picture Credit: CarbonNYC

The SustainabilityForum.com News and Blog Show

image1 The SustainabilityForum.com News and Blog ShowWe are almost at the point where we are ready for the new SustainabilityForum.com to go live this week.

Part of the new SustainabilityForum.com will be a weekly Show recorded via ustream, posted on youtube and the events section on the website.

Here is my welcome message and a short summary of the purpose of the show:

All feedback as always is much appreciated.